Privacy Policy
The Vtiny Hosting™ Privacy Policy addresses how we collect, use, store and disclose information collected from our customers, visitors to our websites and, in some cases, visitors to our customers' websites (the “Users”). Terms used but not defined in this policy have the meaning given to them in our Terms of Use.
The nature of the activities on the Internet obliges us to collect information from Users. Although this policy is titled “Privacy Policy”, it describes all of the ways in which we use information collected directly or indirectly from our Users, including personally identifiable information that we have collected (“PI”) and other anonymous information (“AI”) (collectively, “Information”). Information transmitted, collected, processed or otherwise provided to us by Users is not necessarily considered private. Please read this Privacy Policy carefully to determine how we treat this information.
Acceptance of the Policy
You accept this Privacy Policy by using our website (Vtiny Hosting™ and its subdomains, here called the “Site”), by placing an order for services (as defined in the Terms of Use) with us or by joining our mailing list.
Information We Collect & Use of Information
In General
We may use the PI as required or permitted by law, including in response to service of legal proceedings (court order, subpoena, etc.). We may disclose the PI to law enforcement or regulatory authorities as part of an investigation of website activity (such as an alleged violation). We will use commercially reasonable measures to limit the disclosure and use of the PI. We may use the PI in connection with the establishment or defense of legal claims. Any information sent to us will not be considered confidential and may be shared with any other person or entity, whether you mark it confidential or not.
Information Contained in Your Client File
Users who are our customers provide us with their name, address, telephone number, username, credit card and other personally identifiable or confidential information and other information we need to provide the Service to them. We may also acquire customer information from third parties such as credit reporting agencies, as well as collect information about our customers' use of the Services. This information can be linked to that provided by our customers to create an administrative file and is called “Registration and Billing Information”.
User Requests
Users who contact us with questions may be required to provide us with additional information to help us resolve their questions, or to assist us in our activities (“Information on User Requests”).
Anonymous Information
We collect AI regarding your use of the Site, such as computer information (type of browser you have used, your Internet Protocol address, the last URL visited and the date and time of your connection). We send a cookie or “pixel tag” which contains a unique identification number to the computer you are using. You can refuse to provide this information to us and / or refuse cookies in your browser, although some of our Services may not function properly as a result or may be unavailable. We use this information to improve the experience of using the Site, to adapt it to its visitors, to understand how it is used, to investigate and verify good behavior on the Site, and to monitor the security and integrity of the Site.
Third-party Agents — Access and Use of PI
We may enter into contracts with third parties to assist us in our activities, including hosting the Site, hosting data (including PI and AI), promotional services, authorizing and processing payments, fulfillment of product orders and processing of returns. These third parties must agree with us in writing to maintain your privacy at least with the level of protection defined in this Privacy Policy.
Unrelated Third-party Links and Information
Our Site contains links to other websites or other information and documents provided by third parties (for example, links to third party social media websites). We do not own or control these other websites or third parties and are not responsible for the information provided on these sites or in such documents. We do not control and are not responsible for their privacy policies or the information collected on these third-party sites.
Customer Requests
We use customer information to personally identify Users in all of our activities, to offer them other services and to market new customized products and services. Information found in customer requests is shared with third parties to identify and resolve issues with the Services when we are unable to do so ourselves. Suppliers of third-party products may ask us to provide them with information about customer requests. When this information is shared with third parties, they are required to keep this information confidential. In addition, entities that supply products to us may have privacy policies that differ from ours. We will be happy to provide you with the names of the companies that provide services to you through us, as well as links to their privacy policies, upon request.
Information About Children
We do not knowingly collect personally identifiable information from children under the age of thirteen (13). If a parent or guardian believes that their child under the age of thirteen (13) has provided us with personally identifiable information, they should contact us.
Except in response to a legal request from public authorities, Vtiny Hosting™ only shares your personal information with third parties who act as agents of Vtiny Hosting™ and use your personal information only for the purposes set out in this document (or for other purposes indicated at the time of collection). If our practices regarding the processing or use of personal information change, we will notify you (either by amending this Privacy Policy or otherwise) and give you the opportunity to unsubscribe.
Your Access and the Possibility to Change Your PI
You can request access, update and correction of inaccuracies in your PI by contacting us as indicated below. For security reasons, we may ask you for a PI as part of this access. You can also: (i) modify your information via your control panel in your account, or (ii) request that the information concerning your requests be deleted by contacting us via our customer portal contact form.
Deletion and Conservation of Your PI
You can request that we delete your PI, and we will try to respond to those requests. However, we may keep and use your PI for the periods of time required or permitted by law or best business practices.
Safety
We have put in place technical, physical and administrative safeguards designed to protect the PI from loss and from unauthorized access, use and disclosure. Passwords are stored on our server in encrypted form. We have personal information retention processes designed to retain that which is necessary for the purposes set out above or to meet legal requirements. Unless otherwise stated in this Privacy Policy, our employees are required to keep this information confidential.
Testimonials
In accordance with our Terms of Use, you can provide us with written or verbal testimony of your experience using our Services (“Testimony”). We may, at our discretion, use your Testimonial to promote our Services in person, on paper, online and on all other platforms. We may also modify the Testimonial for reasons of brevity or for other reasons, if it remains in accordance with your original Testimonial. As part of our use of your Testimonial, you hereby agree that we may use your first name, your last initial, your province or state of origin, your voice or likeness, and / or your contact details in the context of its publication. You can at any time request that we stop using your Testimonial. Please contact us and we will remove it as soon as your request is processed.
Policy Date
This Privacy Policy was updated on March 25, 2020.